Shipping Policy

 

At 4thehouse, our goal is to make your shopping experience simple from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through 4thehouse.store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than normal.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and the shipping carrier.

Estimated delivery timeframe: 5–12 business days.

Please understand that shipping times are estimates and are not guaranteed delivery dates.

International orders, when available, may require additional time for customs processing and other transportation delays.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the items in your order, shipping destination, and available shipping methods.

From time to time, 4thehouse may offer free shipping promotions. Any applicable free-shipping offers will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has shipped, you may receive a tracking number by email or through the contact information provided at checkout.

Please allow 24–72 hours for tracking information to update after your tracking number has been issued.

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

5. Shipping Delays

4thehouse is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• Customs delays

• Incorrect or incomplete shipping information

• Transportation disruptions

• Other unforeseen circumstances

We will do our best to assist you if a delivery is delayed.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has shipped, we may be unable to change the shipping address.

4thehouse is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery area and contact the shipping carrier.

You may also want to check with household members, neighbors, or your building's mailroom or management office.

If your package cannot be located, contact us and we will do our best to assist you.

4thehouse is not responsible for packages confirmed as delivered by the shipping carrier.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request photographs or videos of the damaged package and product to help us determine the appropriate resolution.

If the product is confirmed to have been damaged during shipping, we may offer a replacement, refund, or another appropriate solution.

9. International Shipping

International shipping may be available for select products and destinations.

Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country unless otherwise stated at checkout.

International delivery times may vary due to customs and local delivery requirements.

10. Multiple Items in One Order

If you purchase multiple products, your items may arrive in separate packages or shipments depending on product availability, fulfillment locations, and shipping arrangements.

You may receive multiple tracking numbers for a single order.

11. Contact Us

If you have questions about your order or shipping, please contact 4thehouse Customer Support through the contact information provided on our website.

Please include your order number when contacting us so we can assist you as quickly as possible.

4thehouse
Website: 4thehouse.store

4thehouse — Better products. Better home.